Technical Support
TM4 has a team of qualified technicians and engineers committed to saving the time and money of our customers. By partnering with companies in Europe and Asia, we make sure that our customers’ requests are addressed quickly and effectively.
Contact our customer support team at customersupport@tm4.com or get contact information for the value-added reseller closest to you.
Remote support
TM4 offers the possibility of performing product diagnostics remotely and efficiently by connecting to your computer through TeamViewer.
Run this Teamviewer application (no installation required), and provide the ID number and password to TM4’s support staff to remotely receive specialized assistance.
On-site support
Require the help of our technicians on-site? We have experience in:
- Commisionning of TM4 products
- Electrical and mechanical integration
- Troubleshooting and correction
- Providing TM4 product training. Learn more here
Documentation
TM4 customers have access to our extranet which offers up-to-date product documentation, software updates, detailed product specifications, and customer service contact information and more.